Of course, you are not waiting for that. You have nestled yourself on the couch, tasty snacks are on the table and there is a good series or exciting film on the program to stream. But then you find out: Netflix doesn’t work! How could that be? We will help you find out the cause and tell you how to solve this problem yourself. This way, problems don’t throw a spanner in the works of your TV evening.
Netflix not working? Possible causes
There could be several reasons why Netflix isn’t working. We list them for you.
Check if Netflix has a malfunction
Is Netflix not working? First, check whether the malfunction lies with Netflix itself. The streaming service has a dedicated outage page. You will then see within a minute whether it is Netflix itself that you cannot stream.
Error code: quickly find the cause of your problem
Are there no malfunctions with Netflix, but does the service still not work for you? Usually, you will see an error code. This code has a meaning. Netflix has a handy error code search feature on its site.
This will help you find out what your error code means. Enter the error code on the page and you will immediately see what the problem is.
Check your internet connection
Are there no malfunctions, do you not receive an error code and is Netflix not working? It is probably due to your internet connection. If you don’t have internet, you can’t watch Netflix.
Unless you save a series or film offline on your phone beforehand. In that case, you can watch Netflix offline. This is not possible on TV. In that case, check whether there is a problem with the internet at your home. Here’s what you can do:
- Check on another device if you can use the internet via WiFi. For example, by visiting a website.
- Is it the wifi? Check allestoringen.nl to see if there are any disruptions on the network. Who knows, that’s what it is. Is there no malfunction? Check whether all cables are properly connected and restart your WiFi modem.
- At that point there’s likely a issue with the gadget on which Netflix does not work. Check whether the organize cable is appropriately associated or whether the gadget is connected to the proper Wi-Fi organize.
Uninstall and reinstall Netflix app
Sometimes there appears to be nothing wrong with Netflix or your internet connection if the service does not work after all. Annoying. Technology is sometimes fickle.
Sometimes it works to work with the blunt axe. One option: uninstall and reinstall the Netflix app from your device. This also removes existing settings and possible errors that caused Netflix to not work.
Do you watch Netflix on TV? Check whether your tv is associated to the web and whether the Apple TV or Chromecast has a web association.
Contact customer service
Have you done everything and is Netflix still not working? The streaming service’s customer service may be able to assist you. Remember: you have a subscription to Netflix and are a paid customer.
They are happy to help you and you can call them free of charge at 0800 – 022 5173. This is possible every day between 8 a.m. and 11 p.m. The English live chat can even be reached 24/7.
More about setting up Netflix
Is Netflix not working and are you going to reinstall the service on your device? In this blog, you can read exactly how Netflix works and how you can start streaming in a smart way. All useful settings are listed here. This way, Netflix does exactly what you want.